Update Technologies

Privacy Policy

Update Technologies, Inc (the “Company” or “We”) respects consumer privacy. This Policy discloses the privacy practices governing its knowing collection, use, and disclosure of information collected via the website www.update.ai (the “Site”) and for the productivity products (“Products”) we deliver to customers (collectively, with the Site, our “Services”). By accessing and using any of our Services, you agree to the privacy practices as described in this Privacy Policy. If you disagree with anything in this Privacy Policy, please do not use the Services.

Some key terms

While there are many different definitions of personal information used in different jurisdictions, as used herein, the term Personal Information means information about a specific individual, such as full name, address, telephone or mobile number, or email address, when used to identify a particular individual.

The term Non-Personal Information means information that does not personally identify you and cannot presently be used to specifically identify you.

The term Information means both Personal Information and Non-Personal Information.

User means all visitors and users of our Services.

User Client means the subscribers and customers of our Products.

User Content means the content, including text, photos, audio, video, contact information, calendar entries, and any other materials that our User Clients allow us to access in order to provide the Products. If you are just browsing our Site, any reference to User Content does not affect you.

Who does this Privacy Policy apply to?

This Privacy Policy applies to customers and users of the Services who have accepted our terms of service and signed up for the Services and, those who are viewing our website. Collectively throughout this policy we may use the term “you” to reference each type of user who interacts with us.

Information Collected

Non Personal. We collect and store Non-Personal Information about the Services, including, for example, site referral information, browsing patterns, technical information (e.g., browser type and version, downloads, and operating system), and general usage information through standard Internet protocols and logging. Like many digital companies, we use common technologies such as cookies to better understand users’ interactions with the Services on an anonymized basis. You may refuse the use of cookies by selecting the appropriate settings in your browser. We collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the Services. We do not associate any of this data gathered from this Services with any Personal Information.

Personal Information. We collect such Personal Information which you provide to us with voluntarily by inputting such information. If you do choose to send us Personal Information, you will do so voluntarily, for example, by utilizing a feedback or contact page on the Site where you provide us with your name and email address. We will retain such Personal Information for purposes of responding to your email or inquiry, informing you about updates and changes to the Site, and otherwise contacting you about our Products.

Personal Information via the Products. For User Clients using the Products, We collect and retain the Personal Information you provide in setting up your account for the Products, including, an email address, first name and last name and your company name. If you sign up for paid Services, we receive a portion of your payment information from our payment processor (such as the last four digits, the country of issuance and the expiration date of the payment card) and we ask you to select your jurisdiction.

In addition, in using our Products, we directly and indirectly collect other Personal Information contained in your User Content. We record some of it automatically when you use our Products. We host and process such User Content in performing the Products. Your User Content stays yours, and we will only use it for the limited right that enable us to provide and improve the Services. As a User Client, collection and use of your User Content will be covered in our agreement with you (whether by our Terms of Service, separate contract or a data addendum) and only used in accordance with those permissions. We will not otherwise share or disclose your User Content.

Additional Information about What type of Personal Information We Collect

  1. Name, company name, and email address for customers (or prospective customers) of our Services. When using the website you may voluntarily provide inputs as offered in an online contact us form.

  2. User Content, or the conversational data associated with our User Clients who interact with our Services. Conversational data may include personal information including name, email, company name, and generally details of customers conversations.

The Services does not require you to enter any information to view the website, however, in order to access or otherwise utilize the Services you will be asked to create an account. If you create an account, certain limited information which generally includes personal information will be required to deliver the services to you. This information shall be governed by this policy.

Please note, that this Privacy Policy does not apply to the privacy practices of third parties that appear on or through the Services. We are not responsible for the content or privacy practices of third party providers, platforms or other users.

Where We Collect Information

  1. Registration Information.

    In order to utilize the Services you will need to set up an account with us and we require certain identifying information that will be linked to your account, including your name and an email address.

  2. Email Addresses.

    We do not send spam, sell or rent your email address information to third parties. We do not disclose, sell, share, trade or give away a user’s personal information to third parties, except as needed for completing payment and billing transactions through the Services of payment processing vendors, if applicable.

  3. Logging Statistics

    Like most website operators, our servers automatically collect certain types of non-personally-identifying, technical information, such as the browser type, language preference, referring site, and the date and time of each visitor request.

    • What website you came from to get here

    • How long you stay for

    • What kind of device you’re using

    We use this information to better understand how our visitors use our website, and to maintain Services.

  4. Data Logging and Aggregation

    In addition to the other uses described in this Policy, you agree that we may extract and use information from the information you disclose for the purposes of logging and aggregating data in a non-identifiable method. This aggregated data may be used internally to improve services, develop new models or without limitation, to develop, analyze, combine, or publish the aggregated data for commercial purposes.

The cookies we use

Like most websites, We use cookies for the operation of our website. We use analytics cookies to help us understand how visitors use our Services so we can continue to improve it. We use a cookie to remember your preferences. You can access and change your preferences at any time by changing the settings in your browser or declining to accept cookies when first entering the Site. Essential cookies enable the core functionality of our website such as security, authentication, and accessibility, so if you change your browser settings to disable these cookies, it may affect your ability to access and use the site.

The Company may also use a third party analytics services, like Google Analytics, to analyze how visitors interact with our Services so that we can continue to develop and improve them. Google Analytics uses cookies to collect information about visitors to our site (data related to the device/browser, IP address and on-site activity). They measure and report on user interactions, such as the volume and nature of visits to our site. If you've allowed Update to access information from your Google Account, that information will be used solely in order to provide you with the Services using Update. This includes sharing with you an in-app view of your upcoming and past meetings and ensuring that our Zoom custom bot attends your hosted meetings to provide transcription and notetaking. Your Google user data is not shared by Update with anyone else other than you.

This Site may also use third party services to assist us with marketing to previous visitors to our Site. These re-marketing services use cookies or web beacons to serve ads based on someone's prior web browsing history to then show ads and other reminders that you visited. It requires collection of information about your internet browsing, such as your ISP, the browser you used to visit our Site and whether you have Flash installed. Any such data collected will be used in accordance with this privacy policy.

Sharing Tools

This Site may use sharing tools that allow you to share content through social networks such as Facebook or Twitter. When you use one of these buttons, the social networking site may place a cookie on your computer. This would be a third-party cookie set by the social networking site. Once you enable this function with the social networking site, this third party site may collect information about you via cookies. If you have any questions about the use of these third-party cookies, you should check the relevant social networking site's cookie policy.

Questionnaires and Surveys

From time to time, we may ask you to complete questionnaires or surveys, which we use to obtain additional demographic information about our users, to measure and improve the quality of our products and services and to better assess your interests and needs. If we ask you to complete a survey or questionnaire, we collect and retain that Information and we will explain how we intend to use the information that you provide to us. You always have the option of not responding to any questionnaire or survey.

Use and Disclosure of Non Personal Information

We use Non Personal Information to better understand the use of the Services, to improve and revise the Services and to track product interest and/or downloads.

We may share Non-Personal Information about our Services with our business partners or the general public. For example, we may share information regarding the daily number of unique users to our Site with potential corporate partners or others.

Use and Disclosure of Information (including Personal Information)

We may also share the Information we collect for the following purposes:

Information may be disclosed to anyone who is engaged to help us make the Services available and functional, like technical agents, service providers, other subcontractors, and our affiliates and consultants. These functions include, for example, web site hosting, maintenance, data analysis, customer support, email delivery services, infrastructure services, technical agents, analytics and metrics services. They will be engaged by contract to ensure that they only use the Information on our behalf and as permitted under this Privacy Policy. We may also share with Information our employees and contractors that need to know that information in order to process it on our behalf or to provide the Services. Some of those employees, and contractors may be located outside of your home country; by using the Services you consent to the transfer of such information to them.

We may disclose Information during due diligence or in preparation for or after a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation.

In the event that another company acquires all or substantially all of the assets related to the Site or Products or other business of the Company, we reserve the right to include all Information among the assets transferred to the acquiring company.

Affiliates. We share personal information with our affiliates when it is reasonably necessary or desirable, such as to help provide services to you or analyze and improve the services we or they provide.

We may disclose the Information if required by law or where we believe such action is necessary in order to protect or defend our interests or the interests of our users or business partners. We may disclose Information to the extent required by law, or if we have a good-faith belief that we need to disclose it in order to comply with official investigations or legal proceedings (whether initiated by governmental/law enforcement officials, or private parties). If we have to disclose Information to governmental/law enforcement officials, we may not be able to ensure that those officials will maintain the privacy and security of any Information.

Children

Our Services are not directed towards children under 13 years of age and we do not knowingly collect any Personal Information from children under age 13 (or up to age 16 in certain jurisdictions) through the Services.

Linked Internet Web Sites

The Site may contain hyperlinks that take you to a third party website, document, file, or other materials. These third party hyperlinked materials may contain privacy provisions that are different from those provided herein. We are not responsible for the collection, use, or disclosure of any Information collected through these third party sites and services, and we expressly disclaim any and all liability related to such collection, use, or disclosure.

PRIVACY NOTICE-CALIFORNIA CCPA

This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in this Privacy Policy and applies to visitors and users of this website who reside in the State of California (“consumers” or “you”). This Notice does not apply to employees or those who have a business relationship with the Company. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”). For purposes of this notice, we use the term “Personal Information” as it is defined and used under the CCPA.

Information We Collect: the Personal Information we collect from You is what you voluntarily submit to us via our contact form (i.e. your email address) or account set up information, and for User Clients, we will also retain all User Content provided when you use our Products. We use Personal Information that you directly provide to respond to your request for information or to enable your account set up, and in the case of User Clients with respect to User Content, to perform the Products.

Sharing Personal Information: We do not share with or sell Personal Information to any third parties, except as set forth in this Privacy Policy.

Your Rights and Choices: The CCPA provides consumers (California residents) with specific rights (i.e. access, opt out and deletion) regarding their Personal Information. If at any time you wish to amend or delete the Personal Information we hold about you, you may contact us as set forth in the “Contact Information” section below

General

We reserve the right to change this Privacy Policy at any time, and will do so by posting changes to this Privacy Policy.

The Services are hosted in the United States and is intended for and directed to users in the United States. If you are located outside of the United States, please be advised that we process and store information in the United States and your use of the Site or Products constitutes your consent to and understanding of this processing.

Information that we collect is stored on servers that we manage, using reasonable administrative, technical and physical safeguards designed to protect against unauthorized access or disclosure of data. Please be aware that no data transmission over the Internet is guaranteed to be 100% secure.

Contact Information

If you have any questions about the Services, or this Policy, or if you would like us to delete the Information, please contact us at insider@update.ai.

Location. The Services are operated by Update Technologies, Inc. in the United States located at 130 W. Union St., Pasadena, CA 91103.

DATED: May 25, 2021

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